Meet the Team

As Director of Care and Quality, I am incredibly proud to lead our dedicated home care team at Crossroads Home Care. With a relentless focus on excellent and compassionate service delivery, my goal is to ensure that every individual we support receives the highest standard of safe, person-centred care.

What makes Crossroads truly amazing is our unwavering commitment to empowering people to maintain their independence, continue enjoying their cherished hobbies, and stay connected to their communities. I am passionate about driving innovation in our care practices, championing our amazing staff, and ensuring that we provide vital, high-quality services and peace of mind for unpaid family carers across the West Midlands.

I have nearly ten years of experience in the care sector, and working at Crossroads, I have progressed from a care support worker to a Care Co-ordinator, developing extensive knowledge and experience within the care sector.

I take pride in delivering high-quality, person-centred care by creating and reviewing individual care plans tailored to each service user’s needs. I am experienced in end-of-life and palliative care, ensuring compassionate support for both service users and their families. Throughout my career, I have built excellent professional relationships with service users, families, and care staff, promoting trust, dignity, and effective teamwork to provide the best possible standards of care.

With 8 years of experience in care, starting as a carer and progressing to Care Co-ordinator then Head of Development and Marketing, I am passionate about delivering person-centred care that helps people continue enjoying the hobbies, interests, and activities that matter most to them.

I take pride in creating meaningful care plans that promote independence, well-being, and social connection, while also supporting unpaid carers by providing valuable respite opportunities.

As Head of People at Crossroads, I am passionate about creating a positive, supportive and inclusive workplace where our team can thrive. I believe that exceptional home care begins with exceptional people, which is why I am dedicated to attracting, developing and retaining compassionate professionals who share our commitment to delivering outstanding person-centred support.

Leading our recruitment, training and workforce development, I work closely with our management team to foster a culture of respect, collaboration and continuous learning. I am also proud to deliver high-quality training to our care professionals, families within the community and external care providers, helping to build confidence, knowledge and best practice across the sector.

At the heart of everything I do is a commitment to building meaningful, lasting relationships with our service users, their families and our colleagues. By empowering people with the skills, confidence and support they need, I help ensure we deliver safe, compassionate and high-quality care every single day.

As an Area Team Leader at Crossroads, I am proud to be a primary point of contact for our clients and their families, ensuring that every care plan is meticulously maintained, regularly reviewed, and upheld through rigorous safety standards and supervisions.

With over 13 years of dedicated experience across the health and social care sector—including the last eight years specializing in domiciliary care—my career is driven by a passion for supporting others. Having started on the front line as a professional carer, I lead by example to ensure every individual and family experiences safe, dignified, and truly person-centred care every single day.

I am proud to bring over 20 years of experience in the care sector, including nursing and domiciliary care. Throughout my career, I have been committed to delivering compassionate, high-quality support while empowering both carers and service users.

My experience, dedication, and passion for making a positive difference have enabled me to build strong teams, support others to achieve their potential, and lead with empathy, professionalism, and integrity. I am honoured to be Area Team Leader and look forward to continuing to support our carers, colleagues, and communities.

As the Administrator at Crossroads, I draw on over 17 years of experience in the care sector to help coordinate the day-to-day running of all our services. I enjoy working behind the scenes to keep everything organised and efficient, allowing our frontline staff to focus on providing the best possible care and support.

I take pride in being approachable and connecting people directly to the right services, advice, and care they need, ensuring that families navigate their options smoothly while supporting our team every single day.