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Crossroads Home Care
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Back to Home Care

Care that helps
you stay at home

Personalised home care services designed around you or your loved one’s needs, helping to live independently and well at home.

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Home Care Services

An overview of our care at home services and how we can support you.

Dementia Care

Specialist dementia care that promotes comfort, independence and quality of life.

Personal Care

Support with daily personal care, helping you look and feel your best.

Companionship Care

Friendly companionship and social support to reduce loneliness and improve wellbeing.

Respite Care

Short-term care and support for you or your loved one – and a break for family carers.

Live in Care

Round-the-clock care and support in the comfort of your own home.

Areas We Cover

Find out where we provide our home care services across the Black Country.

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Supporting our community, every day

From practical help for carers to wellbeing support and training opportunities, our community services are here for you.

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Community Support Hub

Discover how we support local families, carers and older people in our community.

Carers Assistance Line

Practical advice, emotional support and guidance for unpaid carers.

Bereavement & Wellbeing

Compassionate support for those grieving and looking after their wellbeing.

Family Carer Training

Training and development opportunities to support family carers.

Professional Care Training

Professional training and development opportunities for carers and staff.

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Areas We Cover

Providing trusted home care and support across the Black Country.

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Areas We Cover

Explore all the communities where our local care teams provide support.

Home Care Halesowen

Trusted, compassionate home care tailored to people in Halesowen.

Home Care Stourbridge

Flexible local care that helps people live well at home in Stourbridge.

Home Care Sandwell

Personalised home care and support for families throughout Sandwell.

Home Care West Bromwich

Dependable care at home for people across West Bromwich.

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Advice & Support When You Need It

Practical advice and trusted information to help you make informed decisions about care and support.

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Caring for a Loved One

Guidance for family carers, looking after someone and balancing your own wellbeing.

Dementia Advice

Support, information and practical advice for living well with dementia at home.

Legal & Financial Planning

Understand your rights, Power of Attorney, wills and other important legal information.

Working While Caring

Support for carers who are balancing work, education and caring responsibilities.

Funding Home Care

Discover our history, mission, values and what makes us different.

Home Safety

Tips and advice to help make your home safer and reduce the risk of falls.

Health & Wellbeing

Advice on physical and mental wellbeing for you and the person you care for.

Local Support Services

Find local organisations and services across Dudley and the Black Country.

Popular Resources

Downloadable Guides

Helpful guides and checklists to support you.

Frequently Asked Questions

Answers to common questions about care.

Latest Articles

Read our latest advice and support articles.

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About Crossroads

We’re a local, not-for-profit organisation with a passion for supporting our community. Find out more about who we are and what drives us.

More about us

About Crossroads

Discover our history, mission, values and what makes us different.

Why Choose Crossroads

Find out why families across the Black Country trust us to care for their loved ones.

Meet The Team

Get to know our leadership team and the people who make our care exceptional.

Our Story

Learn about our journey, our values and our commitment to the community.

Join Our Team (Careers)

Explore rewarding career opportunities and be part of something that matters.

News

Read our latest news, updates and stories from across Crossroads.

Working While Caring for Someone

Support For Working Carers: Rights, Flexible Working And Carer’s Leave

Juggling a career alongside caring responsibilities can be incredibly demanding. For the nearly 5 million working carers across Sandwell, Birmingham, Walsall, and Wolverhampton—representing roughly 1 in 7 employees in the UK—Crossroads Home Care is here to provide the practical support and advice you need to maintain your wellbeing.

Our local services are designed to help you balance your paid employment with your caring role, ensuring you can continue working while providing high-quality care for your family member.

Arrange a Free Care Assessment
Call 0121 553 6483

Understanding Your Caring Role And Caring Responsibilities

A working carer is anyone who balances a job with providing unpaid care for a friend, partner, or relative with a long term care need or disability. With a growing number of carers in the uk, it is estimated that many carers juggle over 20–30 hours of care per week alongside their jobs. These caring duties are often unpredictable, which can lead to a “hidden crisis” in workplaces when employees feel unable to disclose their situation. Crossroads understands this lived experience and offers a supportive environment to help you manage these dual pressures.

Statutory Rights: Flexible Working Act, Carer’s Leave Act And Parental Leave

You have clear protections under UK law:

  • The Flexible Working Act: As of April 2024, you have a day-one right to request flexible working arrangements. Employees can request flexible working arrangements up to twice a year.
  • The Carer’s Leave Act: Previously known as the Carers Leave Bill, this act applies to all employees in Great Britain and provides rights regardless of employment duration. It provides one week of unpaid carer’s leave every 12 months.
  • Parental Leave: If you are a parent, you may also be entitled to parental leave.

If you feel you are facing discrimination due to your caring responsibilities—which are often linked to protected characteristics like disability—please seek HR or legal advice promptly.

How The Flexible Working Act Affects Working Carers

Under this act, you can request flexible working arrangements from your first day in a new job. Your employer must handle these requests in a reasonable manner.

Common examples include hybrid working, part time employment, or half days. This act is a vital resource for those whose financial pressures may force them to reduce their hours or leave work entirely.

Carer’s Leave Under The Carer’s Leave Act

This statutory right allows for one week of unpaid leave per year.

It is a flexible benefit that can be taken as half days or full days to help you manage appointments or urgent care needs.

You do not need to provide proof of your caring role to access this.

Practical Support To Support Carers Locally

Crossroads Home Care offers a range of local services:

  • Respite Care Assessments: We help you evaluate your need for a break.
  • In-Home Personalised Care: Professional support to ensure your loved one is safe while you are at work.
  • Training for Family Carers: Practical courses to help you care more safely.
  • Carers Assistance Line: A dedicated phone line for confidential guidance.

Respite Care And Short Break Options

Taking time for yourself is essential.

Whether it is an hourly service or an emergency respite break, we can help you find the right support.

Contact your local council for an adult social care assessment to explore what is available in your area.

Talking To Your Employer About Flexible Working And Taking Time

Preparation is key to a successful conversation with your line managers:

  • Prepare a clear document: 
    Outline your proposed flexible working hours and how you will manage your workload.
  • Choose your timing: 
    Ask for a meeting when things are calm.
  • Keep records: 
    Document all agreements made.

Financial Support, Benefits And Practical Advice

You may be eligible for Carer’s Allowance if you care for someone for at least 35 hours per week.

Carers can earn up to £204 per week and still claim Carer’s Allowance.

We can signpost you to welfare rights advisers who can help you understand your full benefit entitlements.

When To Consider Parental Leave Or Leaving Work

Before deciding to leave your job—a step that 10 people each day reportedly take in some regions—explore all flexible working options, career breaks, or even flexible retirement. S

peak with your organisation’s policies team or HR to see if a supportive environment can be created that allows you to continue working.

Get Support From Crossroads Home Care

You are not alone. Whether you are providing unpaid care or need help navigating your rights, we are here to help.

Call 0121 553 6483

Arrange a Free Home Assessment

Registered Charity
No. 1040679

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Care Services

  • Personal Care
  • Respite Care
  • Companionship &
Emotional Support
  • Dementia Care
  • Live-in Care
  • Wellbeing Checks

Community Support

  • Family Carer Support
  • Advice & Guidance
  • Local Resources
  • FAQs
  • News & Updates

About Us

  • About Crossroads
  • Our Team
  • Careers
  • Our Story
  • Contact Us

Contact Us

Call Us

0121 553 6483

Email Us

info@crossroads-caringforcarers.org

Address

494 Wolverhampton Road,
Oldbury,
West Midlands,
B68 8DG.

Crossroads Home Care provides trusted home care, dementia care, companionship and personal care
across Dudley, Stourbridge, Halesowen, Oldbury and Rowley Regis.

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