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Crossroads Home Care
  • Home Care
  • Community Support
  • Areas We Cover
  • Advice
  • About
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Back to Home Care

Care that helps
you stay at home

Personalised home care services designed around you or your loved one’s needs, helping to live independently and well at home.

View all home care services

Home Care Services

An overview of our care at home services and how we can support you.

Dementia Care

Specialist dementia care that promotes comfort, independence and quality of life.

Personal Care

Support with daily personal care, helping you look and feel your best.

Companionship Care

Friendly companionship and social support to reduce loneliness and improve wellbeing.

Respite Care

Short-term care and support for you or your loved one – and a break for family carers.

Live in Care

Round-the-clock care and support in the comfort of your own home.

Areas We Cover

Find out where we provide our home care services across the Black Country.

Back to Community support

Supporting our community, every day

From practical help for carers to wellbeing support and training opportunities, our community services are here for you.

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Community Support Hub

Discover how we support local families, carers and older people in our community.

Carers Assistance Line

Practical advice, emotional support and guidance for unpaid carers.

Bereavement & Wellbeing

Compassionate support for those grieving and looking after their wellbeing.

Family Carer Training

Training and development opportunities to support family carers.

Professional Care Training

Professional training and development opportunities for carers and staff.

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Areas We Cover

Providing trusted home care and support across the Black Country.

View all areas

Areas We Cover

Explore all the communities where our local care teams provide support.

Home Care Halesowen

Trusted, compassionate home care tailored to people in Halesowen.

Home Care Stourbridge

Flexible local care that helps people live well at home in Stourbridge.

Home Care Sandwell

Personalised home care and support for families throughout Sandwell.

Home Care West Bromwich

Dependable care at home for people across West Bromwich.

Back to Advice

Advice & Support When You Need It

Practical advice and trusted information to help you make informed decisions about care and support.

View all advice & resources

Caring for a Loved One

Guidance for family carers, looking after someone and balancing your own wellbeing.

Dementia Advice

Support, information and practical advice for living well with dementia at home.

Legal & Financial Planning

Understand your rights, Power of Attorney, wills and other important legal information.

Working While Caring

Support for carers who are balancing work, education and caring responsibilities.

Funding Home Care

Discover our history, mission, values and what makes us different.

Home Safety

Tips and advice to help make your home safer and reduce the risk of falls.

Health & Wellbeing

Advice on physical and mental wellbeing for you and the person you care for.

Local Support Services

Find local organisations and services across Dudley and the Black Country.

Popular Resources

Downloadable Guides

Helpful guides and checklists to support you.

Frequently Asked Questions

Answers to common questions about care.

Latest Articles

Read our latest advice and support articles.

Back to about

About Crossroads

We’re a local, not-for-profit organisation with a passion for supporting our community. Find out more about who we are and what drives us.

More about us

About Crossroads

Discover our history, mission, values and what makes us different.

Why Choose Crossroads

Find out why families across the Black Country trust us to care for their loved ones.

Meet The Team

Get to know our leadership team and the people who make our care exceptional.

Our Story

Learn about our journey, our values and our commitment to the community.

Join Our Team (Careers)

Explore rewarding career opportunities and be part of something that matters.

News

Read our latest news, updates and stories from across Crossroads.

Community Support

Supporting Unpaid Carers with Advice, Wellbeing and Practical Training

If you are an unpaid carer, the Crossroads Community Hub is here to support you. Whether you need practical advice, emotional wellbeing support or guidance through bereavement, our experienced team is here to help.

Supporting carers across Dudley, Sandwell, and Birmingham, we offer compassionate advice, wellbeing services and family carer training to help you feel informed, confident and connected throughout your caring journey.
Discover how our Community Hub can support you through every stage of your caring journey.

Arrange a Free Care Assessment
Download Your Care Guide

Here for Unpaid carers

Confidential
Support

Practical Advice
& Guidance

Wellbeing
for Carers

Training &
Skills

A Place to
Connect

Carers Assistance Line

When you need someone to listen, we’re only a phone call away.

The Crossroads Carers Assistance Line offers free, confidential support for unpaid carers who need advice, reassurance or guidance. Whether you’re unsure where to start, need help accessing local services, want information about benefits, or simply need someone who understands the challenges of caring, our friendly team is here to help.

We provide practical advice, signposting to specialist services, wellbeing support, carers’ assessments guidance, mentoring and access to community support groups, helping you feel less alone and better equipped in your caring role.

Find out more

Bereavement & Wellbeing Service

Supporting you through loss,
change and emotional wellbeing.

Caring for someone can have a lasting emotional impact, both during their illness and after bereavement. Our Bereavement & Wellbeing Service provides compassionate, personalised support to help unpaid carers process grief, rebuild confidence and prioritise their own wellbeing.

Through one-to-one support and tailored wellbeing sessions, we create a safe space where carers can talk openly, develop coping strategies and begin moving forward at their own pace. No one should have to face loss or emotional challenges alone.

Find out more

Family Carer Training

Helping you care safely
and confidently.

Looking after a loved one often means learning new skills. Our Family Carer Training equips unpaid carers with the practical knowledge and confidence needed to provide safe, effective care at home.

Delivered by experienced trainers, sessions cover essential caring techniques, moving and handling, managing complex care needs and practical tips that make every day caring easier. Training can help reduce stress, improve safety for both carer and cared-for person, and give families greater confidence in their caring role.

Find out more

Frequently asked questions

Our care at home Dudley service supports people across Dudley, Sandwell and the West Midlands, helping service users remain independent in their own homes. We provide personal care, companionship, medication support, meal preparation, dementia care, respite care and live-in care. Whether you need regular visits or extra assistance at short notice, our team is committed to providing flexible, high-quality care that meets your changing needs.

We provide a wide range of care services that are completely person centred, ensuring every client receives the support that best suits their lifestyle. Our experienced carers and support staff offer everything from personal care and companionship to specialist dementia care, live-in care and palliative care. Our office staff are always available to answer questions, coordinate visits and provide helpful advice, while all the staff work together to deliver outstanding support for our service users and their families.

Yes. While our aim is to help people stay in their own homes for as long as possible, we understand that care needs can change. We can provide information about local care facilities and explain the options available if moving into a care home becomes the right decision. We are here to support families throughout every stage of the care journey and will always go the extra mile to help you make an informed choice.

Treating every client with dignity and respect is at the heart of everything we do. Our carers take time to understand each person’s routines, preferences and goals, supporting both their independence and well being. We believe every interaction should be compassionate, respectful and personalised, helping people live comfortably in the place they know best—their own home.

For many people, yes. Home care enables elderly people to remain in familiar surroundings close to their family, neighbours and community. Whether you are arranging care for your mum, dad or parents, staying at home can often provide greater comfort, independence and reassurance than moving into a care home. Our care is fully managed and designed to adapt as needs change.

Yes. Our home care services include support with outdoor activities such as shopping, attending appointments, visiting friends, going for walks or taking part in local community events. Many people can begin to feel lonely if they spend too much time at home, so our carers also provide friendly company and companionship that supports both physical and emotional wellbeing.

Our home care services provide as much or as little support as you need, from occasional visits to more regular care. Whether you require personal care, medication support, meal preparation or extra assistance around the home, our team is here to help. We understand that asking for support is never too much trouble, and our carers are always happy to adapt care as your needs change.

We know that caring for a loved one can be challenging. Whether you are a son, daughter, daughter of a client, partner or another family member, we provide support through respite care, advice and flexible support. Our experienced team works closely with families to ensure no one feels they are managing alone, giving carers the opportunity to rest while knowing their loved one is in safe hands.

We provide a different type of home care depending on each person’s individual needs. This includes personal care, companionship, dementia care, live-in care, overnight support, palliative care and respite care. Our approach focuses on delivering compassionate, personalised support that is easily accessible, helping every client remain safe, independent and comfortable at home. No matter your circumstances, we are committed to providing the right care when it matters most.

Arrange a Free Home Assessment

Your Local Hub for Support

Our Community Hub in Oldbury is a welcoming space for unpaid carers to access advice, wellbeing services, training and a range of community activities.

Whether you need support today or want to build your skills for the future, were here for you.

Rated 9.9/10

homecare.co.uk

Local charity

since 1987

Supporting

Dudley. Stourbridge. Halesowen. Oldbury. Rowley Regis

Top 20

homecare.co.uk

We’re Here for You

If you need support, advice or someone to talk to,
our friendly team is here. Get in touch today.

Call 0121 553 6483

Arrange a Free Home Assessment

Registered Charity
No. 1040679

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Care Services

  • Personal Care
  • Respite Care
  • Companionship &
Emotional Support
  • Dementia Care
  • Live-in Care
  • Wellbeing Checks

Community Support

  • Family Carer Support
  • Advice & Guidance
  • Local Resources
  • FAQs
  • News & Updates

About Us

  • About Crossroads
  • Our Team
  • Careers
  • Our Story
  • Contact Us

Contact Us

Call Us

0121 553 6483

Email Us

info@crossroads-caringforcarers.org

Address

494 Wolverhampton Road,
Oldbury,
West Midlands,
B68 8DG.

Crossroads Home Care provides trusted home care, dementia care, companionship and personal care
across Dudley, Stourbridge, Halesowen, Oldbury and Rowley Regis.

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