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Crossroads Home Care
  • Home Care
  • Community Support
  • Areas We Cover
  • Advice
  • About
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Back to Home Care

Care that helps
you stay at home

Personalised home care services designed around you or your loved one’s needs, helping to live independently and well at home.

View all home care services

Home Care Services

An overview of our care at home services and how we can support you.

Dementia Care

Specialist dementia care that promotes comfort, independence and quality of life.

Personal Care

Support with daily personal care, helping you look and feel your best.

Companionship Care

Friendly companionship and social support to reduce loneliness and improve wellbeing.

Respite Care

Short-term care and support for you or your loved one – and a break for family carers.

Live in Care

Round-the-clock care and support in the comfort of your own home.

Areas We Cover

Find out where we provide our home care services across the Black Country.

Back to Community support

Supporting our community, every day

From practical help for carers to wellbeing support and training opportunities, our community services are here for you.

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Community Support Hub

Discover how we support local families, carers and older people in our community.

Carers Assistance Line

Practical advice, emotional support and guidance for unpaid carers.

Bereavement & Wellbeing

Compassionate support for those grieving and looking after their wellbeing.

Family Carer Training

Training and development opportunities to support family carers.

Professional Care Training

Professional training and development opportunities for carers and staff.

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Areas We Cover

Providing trusted home care and support across the Black Country.

View all areas

Areas We Cover

Explore all the communities where our local care teams provide support.

Home Care Halesowen

Trusted, compassionate home care tailored to people in Halesowen.

Home Care Stourbridge

Flexible local care that helps people live well at home in Stourbridge.

Home Care Sandwell

Personalised home care and support for families throughout Sandwell.

Home Care West Bromwich

Dependable care at home for people across West Bromwich.

Back to Advice

Advice & Support When You Need It

Practical advice and trusted information to help you make informed decisions about care and support.

View all advice & resources

Caring for a Loved One

Guidance for family carers, looking after someone and balancing your own wellbeing.

Dementia Advice

Support, information and practical advice for living well with dementia at home.

Legal & Financial Planning

Understand your rights, Power of Attorney, wills and other important legal information.

Working While Caring

Support for carers who are balancing work, education and caring responsibilities.

Funding Home Care

Discover our history, mission, values and what makes us different.

Home Safety

Tips and advice to help make your home safer and reduce the risk of falls.

Health & Wellbeing

Advice on physical and mental wellbeing for you and the person you care for.

Local Support Services

Find local organisations and services across Dudley and the Black Country.

Popular Resources

Downloadable Guides

Helpful guides and checklists to support you.

Frequently Asked Questions

Answers to common questions about care.

Latest Articles

Read our latest advice and support articles.

Back to about

About Crossroads

We’re a local, not-for-profit organisation with a passion for supporting our community. Find out more about who we are and what drives us.

More about us

About Crossroads

Discover our history, mission, values and what makes us different.

Why Choose Crossroads

Find out why families across the Black Country trust us to care for their loved ones.

Meet The Team

Get to know our leadership team and the people who make our care exceptional.

Our Story

Learn about our journey, our values and our commitment to the community.

Join Our Team (Careers)

Explore rewarding career opportunities and be part of something that matters.

News

Read our latest news, updates and stories from across Crossroads.

Professional Care Training

Practical Training for Personal Assistants, Care Providers and Organisations

Whether you’re a Personal Assistant (PA) employed through a Direct Payment, an individual employer, a domiciliary care provider, charity or business looking to develop your workforce, Crossroads provides practical, engaging training delivered by experienced professionals.

Our training is designed to build confidence, improve safety and support high-quality care. Courses are available at our Crossroads Carers Hub in Oldbury or can be delivered at your own premises for larger groups.

Arrange a Free Care Assessment
Download Your Care Guide

Rated 9.9/10

homecare.co.uk

Local charity

since 1987

Supporting

Dudley. Stourbridge. Halesowen. Oldbury. Rowley Regis

Top 20

homecare.co.uk

Training for Personal Assistants

Personal Assistants play an essential role in helping people live independently at home. We understand that every caring role is different, which is why our training provides the practical knowledge and confidence needed to deliver safe, person-centred support.

Whether you’re new to working as a Personal Assistant or looking to refresh your skills, we offer training that helps you meet best practice while supporting the individual needs of the person you care for.

Training for Individual Employers

If you directly employ one or more Personal Assistants, ensuring they receive high-quality training helps provide reassurance that they have the knowledge and practical skills to support your specific care needs safely and confidently.

We can advise on available funding options and help identify the most appropriate training for your Personal Assistant or care team.

Training for Care Providers and Organisations

Crossroads works with organisations of all sizes to deliver high-quality workplace training.

We regularly provide training for:

  • Home care providers
  • Personal Assistant networks
  • Charities
  • Community organisations
  • Housing providers
  • Healthcare organisations
  • Businesses requiring practical health and safety training

Training can be delivered at our fully equipped Carers Hub in Oldbury or at your workplace for larger groups.

Our Training Courses

We offer a wide range of practical and mandatory training, including:

  • Moving and Handling
  • Basic Life Support (BLS)
  • Medication Administration Awareness
  • Safeguarding Adults
  • Health & Safety
  • Infection Prevention and Control
  • Person-Centred Care
  • Dementia Awareness
  • Equality, Diversity and Inclusion
  • Bespoke training packages for organisations

If you are looking for a course not listed above, please get in touch.

Why Choose Crossroads?

Hands-On Learning

Expert Trainers

Tailored Courses

Build Confidence

Flexible Delivery

Small Groups

Training Venue

Many of our courses are delivered at:

Crossroads Carers Hub

494 Wolverhampton Road

Oldbury

West Midlands

B68 8DG

For organisations or larger teams, training may also be delivered at your own premises, subject to group size and course requirements.

Book Professional Care Training

Whether you’re an individual employer, Personal Assistant or organisation, we’d be happy to discuss your training requirements.

📞 0121 553 6483

Our team can recommend the most appropriate courses, discuss group bookings and answer any questions about funding or delivery options.

Frequently asked questions

Our care at home Dudley service supports people across Dudley, Sandwell and the West Midlands, helping service users remain independent in their own homes. We provide personal care, companionship, medication support, meal preparation, dementia care, respite care and live-in care. Whether you need regular visits or extra assistance at short notice, our team is committed to providing flexible, high-quality care that meets your changing needs.

We provide a wide range of care services that are completely person centred, ensuring every client receives the support that best suits their lifestyle. Our experienced carers and support staff offer everything from personal care and companionship to specialist dementia care, live-in care and palliative care. Our office staff are always available to answer questions, coordinate visits and provide helpful advice, while all the staff work together to deliver outstanding support for our service users and their families.

Yes. While our aim is to help people stay in their own homes for as long as possible, we understand that care needs can change. We can provide information about local care facilities and explain the options available if moving into a care home becomes the right decision. We are here to support families throughout every stage of the care journey and will always go the extra mile to help you make an informed choice.

Treating every client with dignity and respect is at the heart of everything we do. Our carers take time to understand each person’s routines, preferences and goals, supporting both their independence and well being. We believe every interaction should be compassionate, respectful and personalised, helping people live comfortably in the place they know best—their own home.

Arrange a Free Home Assessment

Rated 9.9/10

homecare.co.uk

Local charity

since 1987

Supporting

Dudley. Stourbridge. Halesowen. Oldbury. Rowley Regis

Top 20

homecare.co.uk

We’re Here to Support You

Whether you need advice, someone to talk to, or help accessing practical support, our friendly team is here for you.

Call 0121 553 6483

Free, confidential support for unpaid carers.

Registered Charity
No. 1040679

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Care Services

  • Personal Care
  • Respite Care
  • Companionship &
Emotional Support
  • Dementia Care
  • Live-in Care
  • Wellbeing Checks

Community Support

  • Family Carer Support
  • Advice & Guidance
  • Local Resources
  • FAQs
  • News & Updates

About Us

  • About Crossroads
  • Our Team
  • Careers
  • Our Story
  • Contact Us

Contact Us

Call Us

0121 553 6483

Email Us

info@crossroads-caringforcarers.org

Address

494 Wolverhampton Road,
Oldbury,
West Midlands,
B68 8DG.

Crossroads Home Care provides trusted home care, dementia care, companionship and personal care
across Dudley, Stourbridge, Halesowen, Oldbury and Rowley Regis.

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