
Training for Personal Assistants
Personal Assistants play an essential role in helping people live independently at home. We understand that every caring role is different, which is why our training provides the practical knowledge and confidence needed to deliver safe, person-centred support.
Whether you’re new to working as a Personal Assistant or looking to refresh your skills, we offer training that helps you meet best practice while supporting the individual needs of the person you care for.

Training for Individual Employers
If you directly employ one or more Personal Assistants, ensuring they receive high-quality training helps provide reassurance that they have the knowledge and practical skills to support your specific care needs safely and confidently.
We can advise on available funding options and help identify the most appropriate training for your Personal Assistant or care team.

Training for Care Providers and Organisations
Crossroads works with organisations of all sizes to deliver high-quality workplace training.
We regularly provide training for:
- Home care providers
- Personal Assistant networks
- Charities
- Community organisations
- Housing providers
- Healthcare organisations
- Businesses requiring practical health and safety training
Training can be delivered at our fully equipped Carers Hub in Oldbury or at your workplace for larger groups.
Our Training Courses
We offer a wide range of practical and mandatory training, including:
- Moving and Handling
- Basic Life Support (BLS)
- Medication Administration Awareness
- Safeguarding Adults
- Health & Safety
- Infection Prevention and Control
- Person-Centred Care
- Dementia Awareness
- Equality, Diversity and Inclusion
- Bespoke training packages for organisations
If you are looking for a course not listed above, please get in touch.
Why Choose Crossroads?

Hands-On Learning

Expert Trainers

Tailored Courses

Build Confidence

Flexible Delivery

Small Groups

Training Venue
Many of our courses are delivered at:
Crossroads Carers Hub
494 Wolverhampton Road
Oldbury
West Midlands
B68 8DG
For organisations or larger teams, training may also be delivered at your own premises, subject to group size and course requirements.

Book Professional Care Training
Whether you’re an individual employer, Personal Assistant or organisation, we’d be happy to discuss your training requirements.
Our team can recommend the most appropriate courses, discuss group bookings and answer any questions about funding or delivery options.
Frequently asked questions

Our care at home Dudley service supports people across Dudley, Sandwell and the West Midlands, helping service users remain independent in their own homes. We provide personal care, companionship, medication support, meal preparation, dementia care, respite care and live-in care. Whether you need regular visits or extra assistance at short notice, our team is committed to providing flexible, high-quality care that meets your changing needs.
We provide a wide range of care services that are completely person centred, ensuring every client receives the support that best suits their lifestyle. Our experienced carers and support staff offer everything from personal care and companionship to specialist dementia care, live-in care and palliative care. Our office staff are always available to answer questions, coordinate visits and provide helpful advice, while all the staff work together to deliver outstanding support for our service users and their families.
Yes. While our aim is to help people stay in their own homes for as long as possible, we understand that care needs can change. We can provide information about local care facilities and explain the options available if moving into a care home becomes the right decision. We are here to support families throughout every stage of the care journey and will always go the extra mile to help you make an informed choice.
Treating every client with dignity and respect is at the heart of everything we do. Our carers take time to understand each person’s routines, preferences and goals, supporting both their independence and well being. We believe every interaction should be compassionate, respectful and personalised, helping people live comfortably in the place they know best—their own home.

We’re Here to Support You
Whether you need advice, someone to talk to, or help accessing practical support, our friendly team is here for you.
Free, confidential support for unpaid carers.





























































