If you have received excellent service from Crossroads, we’d like to hear about it! Please send us any positive comments you have about our service or a member of our team via our online feedback form. Or why not nominate a member of staff for a Crossroads Champion Award, our quarterly staff recognition awards.

If you feel that you have a concern about our service that has not been resolved by speaking to a member of our team, our Complaints and Comments policy ensures that complaints are dealt with effectively and that all complaints are taken seriously.

We seek to learn from any feedback and will use this to adapt and improve our services.

If you would like to make a complaint, or discuss an aspect of our service which is causing concern, please contact us on 0121 553 6483, complete our online feedback form or email info@crossroads-caringforcarers.org.