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Crossroads Home Care
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Back to Home Care

Care that helps
you stay at home

Personalised home care services designed around you or your loved one’s needs, helping to live independently and well at home.

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Home Care Services

An overview of our care at home services and how we can support you.

Dementia Care

Specialist dementia care that promotes comfort, independence and quality of life.

Personal Care

Support with daily personal care, helping you look and feel your best.

Companionship Care

Friendly companionship and social support to reduce loneliness and improve wellbeing.

Respite Care

Short-term care and support for you or your loved one – and a break for family carers.

Live in Care

Round-the-clock care and support in the comfort of your own home.

Areas We Cover

Find out where we provide our home care services across the Black Country.

Back to Community support

Supporting our community, every day

From practical help for carers to wellbeing support and training opportunities, our community services are here for you.

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Community Support Hub

Discover how we support local families, carers and older people in our community.

Carers Assistance Line

Practical advice, emotional support and guidance for unpaid carers.

Bereavement & Wellbeing

Compassionate support for those grieving and looking after their wellbeing.

Family Carer Training

Training and development opportunities to support family carers.

Professional Care Training

Professional training and development opportunities for carers and staff.

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Areas We Cover

Providing trusted home care and support across the Black Country.

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Areas We Cover

Explore all the communities where our local care teams provide support.

Home Care Halesowen

Trusted, compassionate home care tailored to people in Halesowen.

Home Care Stourbridge

Flexible local care that helps people live well at home in Stourbridge.

Home Care Sandwell

Personalised home care and support for families throughout Sandwell.

Home Care West Bromwich

Dependable care at home for people across West Bromwich.

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Advice & Support When You Need It

Practical advice and trusted information to help you make informed decisions about care and support.

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Caring for a Loved One

Guidance for family carers, looking after someone and balancing your own wellbeing.

Dementia Advice

Support, information and practical advice for living well with dementia at home.

Legal & Financial Planning

Understand your rights, Power of Attorney, wills and other important legal information.

Working While Caring

Support for carers who are balancing work, education and caring responsibilities.

Funding Home Care

Discover our history, mission, values and what makes us different.

Home Safety

Tips and advice to help make your home safer and reduce the risk of falls.

Health & Wellbeing

Advice on physical and mental wellbeing for you and the person you care for.

Local Support Services

Find local organisations and services across Dudley and the Black Country.

Popular Resources

Downloadable Guides

Helpful guides and checklists to support you.

Frequently Asked Questions

Answers to common questions about care.

Latest Articles

Read our latest advice and support articles.

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About Crossroads

We’re a local, not-for-profit organisation with a passion for supporting our community. Find out more about who we are and what drives us.

More about us

About Crossroads

Discover our history, mission, values and what makes us different.

Why Choose Crossroads

Find out why families across the Black Country trust us to care for their loved ones.

Meet The Team

Get to know our leadership team and the people who make our care exceptional.

Our Story

Learn about our journey, our values and our commitment to the community.

Join Our Team (Careers)

Explore rewarding career opportunities and be part of something that matters.

News

Read our latest news, updates and stories from across Crossroads.

Dementia Care at Home

Providing compassionate, specialist dementia care that helps your loved one stay safe, comfortable and independent in familiar surroundings.

A dementia diagnosis can feel overwhelming, but you do not have to navigate this journey alone. At Crossroads Home Care, we ensure you have the right support to maintain both your wellbeing and that of your loved one. Whether you are supporting someone in the early stages or managing more complex needs, our person-centred approach helps them enjoy life safely at home.

Research indicates that 82% of people would prefer to remain in their own home rather than move into a care home, and Crossroads is dedicated to making that preference a reality across Sandwell, Dudley, and West Birmingham.

Arrange a Free Care Assessment
Download Your Care Guide

Our Dementia Care Services

Familiar Surroundings

Staying at home reduces confusion and anxiety associated with dementia.

One-to-One Support

Dedicated attention tailored to your loved one’s unique routines and preferences.

Daily Routines

Keeping life consistent to reduce confusion and build confidence

Everyday Task Support

Breaking down tasks like washing, dressing, and oral hygiene into manageable steps

Respite & Wellbeing

Providing regular breaks and caregiver support to protect your own wellbeing.

Dementia Care That’s Built Around You

Everyone’s experience of dementia is unique. Our professional carers take time to understand your loved one’s life history, preferences and routines, providing a bespoke alternative to residential care. We focus on maintaining their sense of purpose, self-esteem, and dignity through meaningful daily engagement.

Whether you need regular daily visits or specialised support to navigate changing needs, we work at a calm, reassuring pace that suits them best.

What Is Dementia Care?

Safety First

Creating a dementia-friendly environment, removing trip hazards and improving lighting

Communication Support

Trained carers who communicate clearly and respect personal space.

Behavioral Understanding

Identifying unmet needs—such as hunger or boredom—rather than just focusing on actions.

Care Plan Reviews

Ensuring care plans are regularly reviewed and adapted to changing needs.

Healthcare Integration

Working alongside doctors, district nurses, and specialists.

Family Guidance

Helping families navigate assessments, funding, and local resources.

A dementia diagnosis, including Alzheimer’s disease, is an umbrella term for conditions affecting brain function, with common signs including memory loss, confusion, and behavioural changes.

Specialist dementia care provides structured, compassionate support tailored to these evolving needs. Unlike a clinical institution, home care keeps environments familiar while ensuring safety, clear communication, and professional oversight.

Arrange a Free Care Assessment

Who Is Dementia Care Suitable For?

People in the Early Stages

Helping maintain independence and familiar daily routines.

People with Memory Loss & Confusion

Providing reassurance and a structured environment.

Individuals with Complex Needs

Delivering specialised one-to-one support at home.

Families Seeking Respite

Giving primary caregivers regular, much-needed breaks.

Those Transitioning Support

Navigating changes between home care, day centres, and other services.

Carers Wanting Guidance

Connecting families to expert advice like Dementia UK and the Alzheimer’s Society.

Dementia care is suitable for anyone diagnosed with a condition affecting memory and brain function who wishes to remain safe and comfortable at home. Whether you need early guidance following a diagnosis or comprehensive support for advanced needs, our care is always tailored to the individual.

Helping people live
independently with
dignity

Specialist dementia care helps people remain comfortable, confident and independent in familiar surroundings while giving families reassurance that their loved one is receiving professional, expert support.

What A Typical Dementia Care Visit May Include

Every visit is shaped around the individual’s interests, routines and preferences.

A Dementia care visit may include:

  • Morning routine and gentle prompting
  • Assistance with washing and dressing
  • Preparing meals and encouraging hydration
  • Medication reminders and health monitoring
  • Engaging memory-stimulation activities
  • Creating a safe, calm environment
  • Companionship and reassuring conversation
  • Handover update for family members

The Benefits Of Dementia Care

Reduces Anxiety

Familiar surroundings minimize confusion for those with dementia.

Protects Dignity

One-to-one support focused on personal choice and respect.

Enhances Safety

Proactive measures to create a secure living space.

Supports Family Carers

Regular breaks significantly improve caregiver wellbeing and reduce stress.

Connects to Experts

Direct links to organizations like Dementia UK and the Alzheimer’s Society.

Provides Peace of Mind

Professional, trusted care tailored to your local community.

Dementia Care That Makes A Difference

A dementia diagnosis can feel overwhelming, but you do not navigate this journey alone. Crossroads Home Care ensures you have the right support to maintain wellbeing. Speak to a doctor early for memory loss or confusion to access specialised care.

Our person-centred approach keeps life consistent, helping your loved one feel confident. We review care plans at least once a year, breaking down everyday tasks like washing, dressing, and oral hygiene into manageable steps. For challenging behaviour, our team identifies unmet needs rather than just the action.

Beyond home support, we connect you with specialist Admiral Nurses via Dementia UK, the Alzheimer’s Society Dementia Support Line, and local day centres. We guide you through Carer’s Assessments, Carer’s Allowance, and Power of Attorney. Whether providing an alternative to residential care or honest guidance, Crossroads supports families across Sandwell, Dudley, and West Birmingham.

A Personalised Care Plan For Every Individual

Every journey with Crossroads begins with a comprehensive, professional home assessment conducted by our expert team. We take the time to thoroughly understand your daily routines, health needs, lifestyle, and personal preferences before creating an individual care plan tailored completely around you.

Wherever possible, we will introduce a consistent and dedicated care team, allowing strong, trusted relationships to develop naturally over time. As your requirements evolve, your care plan is regularly reviewed and safely adapted to ensure the right level of professional support is always in place.

Our approach guarantees you receive consistent, compassionate care tailored to your exact preferences. We work closely with families across Sandwell, Dudley, and West Birmingham to ensure comfort, dignity, and independence at home, giving you complete peace of mind every single day.

Rated 9.9/10

homecare.co.uk

Local charity

since 1987

Supporting

Dudley. Stourbridge. Halesowen. Oldbury. Rowley Regis

Top 20

homecare.co.uk

Frequently asked questions

Speak to a doctor early. Crossroads works alongside healthcare professionals to ensure you are immediately connected to specialized care.

Yes, our trained team identifies unmet needs—such as hunger or boredom—and uses clear communication and a calm pace to support your loved one.

Yes, we signpost families to specialist Admiral Nurses and connect you with local services like memory cafés and support lines.

Yes, you are entitled to a free Carer’s Assessment, and we can guide you on Carer’s Allowance and Power of Attorney.

We provide honest, compassionate advice about when to consider a care home or day centre, ensuring you are prepared for every stage.

Arrange a Free Home Assessment

Ready to arrange Dementia Care?

Our friendly team is here to help you or your loved one remain independent with compassionate, personalised care at home.

Call 0121 553 6483

Arrange a Free Home Assessment

Registered Charity
No. 1040679

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Care Services

  • Personal Care
  • Respite Care
  • Companionship &
Emotional Support
  • Dementia Care
  • Live-in Care
  • Wellbeing Checks

Community Support

  • Family Carer Support
  • Advice & Guidance
  • Local Resources
  • FAQs
  • News & Updates

About Us

  • About Crossroads
  • Our Team
  • Careers
  • Our Story
  • Contact Us

Contact Us

Call Us

0121 553 6483

Email Us

info@crossroads-caringforcarers.org

Address

494 Wolverhampton Road,
Oldbury,
West Midlands,
B68 8DG.

Crossroads Home Care provides trusted home care, dementia care, companionship and personal care
across Dudley, Stourbridge, Halesowen, Oldbury and Rowley Regis.

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