What we Collect

We may collect the following information from you:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences, and interests.
  • Other information relevant to  our customer surveys and/or services.

What we do with the information we gather

We require this information to understand your needs and provide you with a better quality service, and also for the following reasons:

  • We may use the information to improve our services in line with information received.
  • We may periodically send emails about new services or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.


We are  also committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial policies procedures and guidance to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. We also use cookies to ensure the contact form works correctly.

Overall, cookies help us provide you with a better personalised website, by enabling us to monitor which pages you find useful and which you do not and ensuring certain features work correctly. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Artificial Intelligence (A.I)

Our website features a chatbot. Please note that chatbot responses contain information generated by A.I and therefore may contain inaccuracies, and should not be relied upon as a substitute for professional advice.

Links to other websites (Disclaimer)

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection

Under the Data Protection Law & GDPR Regulations 2018, we have a legal duty to protect any information we collect from you. You have a right to access your personal data and change any inaccuracies.

We will ensure that any information we obtain, and use will be held in the strictest confidence and used in compliance with the Data Protection Law & GDPR Regulations 2018 and other relevant legislation.

A limited number of people at Crossroads Caring for Carers, and our external web development agency (Ventutec Limited) have access to data.

We will not pass on your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you and you may ask for your details to be completely removed from our system(s).

If you would like a copy of the information held on you, or you wish to amend details, or be removed completely, please contact Crossroads Caring for Carers using our contact form.

Privacy/Disclaimer Statement updated February 2023

You may also be interested in our other useful documents, which include policies and statements.