Training at Crossroads is provided by our experienced practitioner who is qualified to DTLLS and PTLLS levels in the Health and Social Care Industry.  Our trainer is also a qualified assessor to City and Guilds (A1), and Safe Cert Level 3.

We pride ourselves on the range and quality of training that we can offer to both our staff and external organisations.

In-house training

Integral to our mandatory/induction training for our employed Care Support Workers is the Carer Certificate – recommended by the Care Quality Commission and endorsed by Skills for Care.  Seven out of the fifteen ‘standards’ are used as mandatory induction training with the remaining eight which are completed over a ten-week period as recommended by Skills for Care.

This training is accomplished by staff attending a series of workshops that are presented by our trainer at our Carers Hub in Oldbury.

Mandatory and other subjects which includes;

  • Person Centred Planning (working in a Person-Centred way)
  • Manual Handling
  • Safe Administration of Medication
  • Infection Control
  • Personal Care
  • Privacy and Dignity
  • Care at the End of Life
  • Dementia Awareness
  • Fire Safety
  • Basic life Support
  • Equality and Diversity
  • Care Planning
  • Mental capacity Act (including DoL’S)
  • Supervision Skills for Managers
  • Safeguarding Adults
  • Safeguarding Children
  • Fluids and Hydration
  • Specialist training available;
  • Oral Hygiene
  • PEG care (including feeding tubes care and hygiene} and Stoma Care with aspects of this training to be carried out on-line.

Here at Crossroads we strive to prepare our staff in a way that is robust and prepares them for their professional tasks to a very high standard.

All training is also available to other organisations upon request and, following detailed discussions with relation to the requirements of that organisation, can be presented in a flexible format either at our Training Hub or at your own location (at an extra charge).  Costings will be dependent on the course, location and whether it is accredited or non-accredited training.

This means that we can offer tailor made training programmes and opportunities to other service providers throughout Birmingham, Sandwell, Walsall and Wolverhampton.

E-learning opportunities in a range of vocational subjects are also available to our staff.

Contact Us

For more information on any of our training opportunities, please contact us or call 0121 553 6483.